Orders are generally dispatched within 2* working days after cleared payment and are shipped via Royal Mail post (unless very heavy, which we will then use a courier). All overseas orders are sent via Royal Mail Air Mail. Orders are not sent insured or tracked unless you specifically ask for this service, which will endure an extra cost.
Boxes are amply sized and your items are well-protected. Delivery time depends on where you live. UK is usually between 2 to 4 days, and overseas can range from 3 to 10 days for Europe up to 10 to 21 days for Australia. We can not guarentee an exact delivery date for overseas.
If your parcel does not arrive within a fair timescale please do check with your local sorting office as we have found 9 out of 10 missing parcels are there. Royal Mail leave 'while you were out cards' in most cases but NOT all, so it is always worth giving them a quick ring.
Please do contact is with any concerns. 01258 821 341
*Please do note that the Royal Mail do not collect from us on a Saturday, Sunday or Public Holiday. Any orders placed after 2pm GMT on a Friday will be shipped out on the Monday when collections resume.