Frequently asked questions

1. Do you ship outside the UK ?

Yes, we ship worldwide to all countries, unless (in rare cases) owing to ‘warfare’ mailing services to that country have been suspended.


2. What if my order is out of stock or no longer available ?

We endeavour to keep our web site updated with ‘deletions’, but should your item be out of stock at the time of ordering you will be advised.


3. Can I order without using your website ?

Yes, you can order by email, or telephone.


Via telephone : 01305 570796 (opening hours 9am to 5pm, answerphone out of hours).

 

Via email : juliette@leosden.co.uk or just click "Contact Us" to send us a message via a form.

 

Via post at : Please phone or email us for our postal address. Thanks.



4. Can I ask for something that I can’t see on your website ?

Yes, if it’s generally available we’ll try and get it for you.


5. Can I place an order for an item not yet released ?

Yes, you can place a Pre-Release order. As soon as details on new releases are available, you will be able to order from our Shopping Cart.  Or alternatively you can email us advising us of  your interest and we can email you back .


6. Can I be linked to your website ?

Yes, on condition your ‘link’  is relevant to our customers and within our remit.


7. Is my payment information secure ?

Yes, our site is secure, when you order via credit card you will see a padlock icon on your browser, this means your payment information is encrypted and can't be viewed by anyone except us. Other payment methods are also secure.


8. What if I have a faulty item ?

Faulty CDs or DVDs may be returned for replacement – email us first. If a replacement is not available a full refund will be given.


9. Data Protection Information

All information, including your email address, supplied to us is data protected and your details will not be passed to any third party.


10. How soon will I receive my order ?

This depends on day ordered, where you live, and payment method used. If in the UK, and paying instantly via card or paypal, then your order should be with you within 3 to 4 working days if in stock. If ordered before 12pm we do our very best to get items out the same day, but this is not always possible. The majority of post is sent via Royal Mail.

 

If overseas, then the time taken can range from 3 to 28 days, depending on country. Within Europe is quicker than say Australia. But your order will be sent via airmail, and within 2 days of receiving your cleared payment if the items are in stock.


11. Why can't I listen to your soundbites (samples) ?
Due to advancing technology and the gradual phasing out of Flash Players 
we have become aware that our soundbites will only work on certain devices
sadly. We are aware of how important listening to product is and are in the
process of creating a new website that will offer soundbites. Along with the
updated soundbite software we will also be offering downloading, this will
be alongside our core formats like CDs, LPs, Books, etc. For now though you
can still listen to the samples by activating FLASH in your browser, this will
work for both Chrome & Firefox. You must though go in to the settings for
this in your browser to activate it, as it is disabled by default. Contact us
if you need step by step instructions on how to do this.




12. Do you offer downloads ?
Currently we only offer literally a handful of Downloads but we are working 
on this. In the near future we are hoping to offer downloadable music from
artists and groups that want (and are able) to participate. Due to various
factors within download licensing, we will only be able to offer downloads
where the artist and groups have gone through the correct channels when
creating their albums/tracks.




13. Our Privacy Policy

PRIVACY POLICY

Leo’s Den Music Direct is 100% committed to protecting the privacy and security of our site visitors and customers. We are fully compliant with all data protection laws including the most recent General Data Protection Regulation (GDPR) as of May 2018.

Here’s how we use your data…

COLLECTION OF INFORMATION

With your permission, we will collect information that you provide to us. This will be in the form of an email address, name, telephone number and address information and will be collected should you sign up to our mailing list, create a customer account, or make a purchase with us. We will hold all order history on file (which will include your contact details) however - if you get in touch and ask us to delete your email address or customer account, we will ensure that this information is removed and deleted.

USE OF INFORMATION

We will use your information for the following purposes:

To confirm your order, confirm order despatch, deliver your order, and confirm refund where applicable.

To assist you with any queries concerning your order.

To send you information regarding our company and products that we believe to be of interest to you.

For marketing and sales analysis (for example determining which products were best sellers last month).

DISCLOSURE OF INFORMATION

We don’t like our details being shared and as such will never share yours. EVER.

 

SECURITY

We are 100% committed to ensuring your experience on our website is secure and safe. For this reason, we take all the necessary precautions to make sure your information is not lost, stolen, misused or accessed inappropriately. We host our store on Prestashop who provide us with an e-commerce platform that allows us to trade and conform to the highest standards of security and privacy.

 

THIRD PARTIES

Like most companies, we use third party providers to assist us with our business functions, for example payment gateways. These third parties will only collect, use and disclose your data as necessary. Most of our third party providers have their own privacy policies which may differ to ours depending on the country they are located in. Finally please note with regards to the links on our website, we simply link to them but do not trade any other information.

 

Thank you for taking the time to read this. LDM