How we send your order.........
Orders are generally dispatched within 2* working days after cleared payment and are shipped via Royal Mail post (unless very heavy, which we will then use a courier). All overseas orders are sent via Royal Mail Air Mail. Orders are not sent insured or tracked unless you specifically ask for this service, which will incur an extra no profit cost.
Boxes are amply sized and your items are well-protected. Delivery time depends on where you live. UK is usually between 2 to 4 days, and overseas can range from 3 to 10 days for Europe up to 10 to 21 days for Australia. We can not guarantee an exact delivery date for overseas but we can tell you when it left us.
I must add, we do our utmost to get items shipped out asap and in most cases manage it same day. Once it leaves us we have no control over how long it takes to arrive, that is down to the mail service in our country and yours if shipped overseas. If you have not spoken to us and added Tracked & Signed (Overseas) or Signed For (UK) then we have no idea where your order is once it leaves us. We will always make sure any lost orders are refunded or replaced but we need to give them a fair amount of time.
If your parcel does not arrive within a fair timescale please do check with your local sorting office as we have found 9 out of 10 missing parcels are there. Royal Mail leave 'while you were out cards' in most cases but NOT all, so it is always worth giving them a quick ring.
Please do contact us with any concerns : 01305 570796
*Please do note that the Royal Mail do not collect from us on a Saturday, Sunday or Public Holiday. Any orders placed after 4pm GMT on a Friday will be shipped out on the Monday when collections resume.