Q : I am using a mobile device (ie phone or tablet), how can I navigate and see everything ?
If you are using a tablet or phone you can click the 3 lines button to see all our menus, this is also known as either the 'hamburger' or 'blinds' button, this will only be visible on mobile devices. Also depending on your devices screen size, you will either see 1 or 2 products side by side, you can swipe sideways (on front page) as well as down (most product pages) to see more products. Also if you reach the checkout and wonder where all the information is, please either turn your phone/tablet sideways or swipe right/left.
Q : Do you ship outside the UK ?
Yes, we ship worldwide to all countries, unless (in rare cases) owing to ‘warfare’ mailing services to that country have been suspended.
Q : What if my order is out of stock or no longer available ?
We endeavour to keep our web site updated with ‘deletions’, but should your item be out of stock at the time of ordering you will be advised.
Q : Can I order without using your website ?
Yes, you can order by email, or telephone.
Via telephone : 01305 570796 (opening hours 9am to 5pm, answerphone out of hours).
Via email : email@example.com or click HERE to send us a message via a form.
Via post at : Leo's Den Music Direct, P.O.Box.4088, Dorset, DT10 1YP
Q : Can I ask for something that I can’t see on your website ?
Yes, if it’s generally available we’ll try and get it for you.
Q : Can I place an order for an item not yet released ?
Yes, you can place a Pre-Release order. As soon as details on new releases are available, you will be able to order from our Shopping Cart. Or alternatively you can email us advising us of your interest and we can email you back .
Q : Can I be linked to your website ?
Yes, on condition your ‘link’ is relevant to our customers and within our remit.
Q : Is my payment information secure ?
Yes, our site is secure, when you order via credit card you will see a padlock icon on your browser, this means your payment information is encrypted and can't be viewed by anyone except us. Other payment methods are also secure.
Q : What if I have a faulty item ?
Faulty CDs or DVDs may be returned for replacement – email us first. If a replacement is not available a full refund will be given
Q : How soon will I receive my order ?
This depends on day ordered, where you live, and payment method used. If in the UK, and paying instantly via card or paypal, then your order should be with you within 3 to 4 working days if in stock. If ordered before 12pm we do our very best to get items out the same day, but this is not always possible. The majority of post is sent via Royal Mail.
If overseas, then the time taken can range from 3 to 28 days, depending on country. Within Europe is quicker than say Australia. But your order will be sent via airmail, and within 2 days of receiving your cleared payment if the items are in stock.
Q : Do you offer downloads ?
Currently we only offer literally a handful of Downloads but we are working on this. In the near future we are hoping to offer downloadable music from artists and groups that want (and are able) to participate. Due to various factors within download licensing, we will only be able to offer downloads where the artist and groups have gone through the correct channels when creating their albums/tracks.
Q : Data Protection Information
All information, including your email address, supplied to us is data protected and your details will not be passed to any third party.
Q : If you should have FREE SHIPPING appear at any point
Sadly this is a glitch and we do not offer free shipping. If you refresh (or alternatively press F5) your cart will correct the shipping to the correct amount. Feel free to email us if you have an issue or we will probably spot it as your order comes through.
Q : I am using a mobile device and I can't see the products or the checkout price info
To see products just keep scrolling down and they should appear, to see the price of items at the checkout drag your finger to the side to show more of the left and right of the screen, also turning your device sideways can also help. Everything is visible you just may have to move the screen with your finger to see all.